Restaurant Basics: Why Guests Don't Come Back...and What...

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Restaurant Basics: Why Guests Don't...

Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It

Name: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
ISBN: 9780471551744

Bill Marvin

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An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Κατηγορίες:

Business & Economics - Industries

Έτος:

1991

Εκδότης:

Wiley

Γλώσσα:

english

Σελίδες:

226

ISBN 10:

0471551740